Shipping policy

SHIPPING POLICY

At Good Boy Gear Co., we work with international suppliers and fulfillment partners to deliver pet products to the destinations available at checkout.

ORDER PROCESSING

Once your payment has been confirmed, your order is generally processed within 1–3 business days before dispatch.

Processing times may occasionally be longer during weekends, public holidays or unusually busy periods.

DELIVERY DESTINATIONS

We ship to the countries and regions that are available during checkout, including Spain, the United States and other supported international destinations.

If your shipping address is accepted at checkout and a shipping method is displayed, delivery is available to that destination for the selected items.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on the destination, product, fulfillment location and shipping method.

Any delivery estimate shown at checkout or provided after dispatch is an estimate and not a guaranteed delivery date.

Carrier delays, customs procedures, public holidays, weather conditions and other circumstances outside our control may affect delivery times.

SHIPPING COSTS

Available shipping methods and any applicable shipping charges are shown at checkout before payment.

Free-shipping promotions, when available, may be subject to specific conditions.

ORDER TRACKING

When tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking information may take a short period of time to become active after the carrier receives the parcel.

ORDERS WITH MULTIPLE PRODUCTS

If you order more than one product, your items may be fulfilled from different locations and may arrive in separate packages or on different dates.

CUSTOMS, DUTIES AND TAXES

For international deliveries, import duties, taxes or customs charges may apply depending on the destination and local regulations.

Unless these charges are collected at checkout, they may be charged by local authorities or the carrier and are the customer’s responsibility where permitted by law.

SHIPPING ADDRESS

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.

DELIVERY ISSUES

If your parcel appears significantly delayed, arrives damaged, or tracking shows a delivery problem, please contact us and include your order number so we can review the shipment.

CONTACT

If you have any questions about shipping or delivery, contact us at:

goodboygearco@hotmail.com