Refund policy
RETURNS & REFUNDS POLICY
We want you to be satisfied with your purchase. If you need to request a return or refund, please review the conditions below.
RETURN PERIOD
You may request a return within 14 calendar days from the date you receive your order, subject to any mandatory consumer rights that apply in your country or region.
RETURN CONDITIONS
To be eligible for a return, the item should be unused, undamaged and, where reasonably possible, returned in its original packaging.
Certain products may be excluded from return where permitted by law, including personalized items, hygiene-sensitive products once opened, or products that cannot be returned for health or safety reasons.
HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include your order number and the reason for the return.
We will review your request and provide the instructions required to complete the return process.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer.
If the product is defective, damaged, incorrect, or does not match what was ordered, contact us so we can review the case and provide the appropriate solution.
REFUNDS
Once the returned item has been received and inspected, we will notify you of the outcome of your return request.
Approved refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed or required by law.
Processing times may vary depending on your bank or payment provider.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and include your order number and, where helpful, photographs of the item and packaging.
ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
MANDATORY CONSUMER RIGHTS
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection law.
SELLER INFORMATION
Good Boy Gear Co.
Avenida Imperio Argentina
29004 Málaga, Spain
Email: goodboygearco@hotmail.com