Need help with an order?
If there is a problem with an item you received, contact us with your order number and a clear description of the issue. Photos may help us understand the situation more quickly.
Return and refund eligibility can depend on the item, its condition and the circumstances of the request. We will provide the applicable instructions after reviewing your case.
Please do not send an item back before receiving return instructions from us, as the correct return destination may vary.
This page is intended as a practical customer-service guide. Any statutory consumer rights that apply to your purchase remain unaffected.